Refund policy
Return & Refund Policy – Pearly Care
1. Our Commitment
At Pearly Care, your satisfaction is our priority. We strive to ensure every product meets your expectations. If you are not completely satisfied, we’re here to help.
2. Returns
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We accept returns within 30 days of purchase.
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Products must be unused, in original packaging, and in good condition.
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To initiate a return, contact us at: support@pearlycares.com with your order number and reason for return.
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Once approved, we’ll provide instructions and a return shipping address.
3. Refunds
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Refunds are issued after we receive and inspect the returned item.
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Refunds will be processed to the original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.
4. Exchanges
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If you received a defective or incorrect item, we’ll gladly exchange it at no extra cost.
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Contact us immediately at support@pearlycares.com so we can resolve it quickly.
5. Non-Returnable Items
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Opened or used products for hygiene reasons (e.g., toothpaste, whitening gel) cannot be returned unless defective.
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Sale items or gift cards are non-refundable.
6. Contact Us
If you have questions about returns, exchanges, or refunds, please reach out:
Email: support@pearlycares.com
Phone: +63 912 345 6789
✅ Tip: Shopify allows you to create a dedicated “Return & Refund” page and link it in your footer and checkout pages for transparency — which helps build customer trust and reduces post-purchase inquiries.
